Taps in the Mall

Recent news talked about the malls changing to automated taps in toilets.. Both customers and malls management were interviewed.

Surprisingly, the malls management talks about benefits such as savings from water utility and lower maintenance cost in the long run.. without any mention about customer satisfaction.

And the customers complained about the reduced & 'un-tuned' water flow from these so-called high-tech sensor taps.. though some malls' taps are working well..

Obviously, there's a gap in expectation that resulted in less than satisfactory experience for the shoppers. For those malls that are not customer-oriented, good luck to them.. in the long term, i'm sure they will loose out.. for not being caring enough..