Showing posts with label brand equity. Show all posts
Showing posts with label brand equity. Show all posts

Wednesday, May 21, 2008

Customer Equity

from HBR May 2008 pg 118, Customer Equity is the present value of the anticipated lifetime revenue the company's customers will generate, minus their acquisition & retention costs

3 measurable components of Customer Equity: (i) customer acquisition, (ii) customer retention, (iii) share of wallet.

Brand Equity? probably similar in nature with Customer Equity. It consider the (i) brand creation/acquisition, (ii) brand sustainability/growth & (iii) brand performance/revenue.

From another source:
Brand Value = Brand Equity + Price + Product Features.