Thursday, April 05, 2007

my guiding principle in work - SWATS

i've been thinking abt developing a set of principles for my new job.. coz so many things happening, it's easy to loose sight of things especially in decision making. How to make good and consistent decisions?

Well,.. finally i've developed a set of principles for my work! And i named it as S.W.A.T.S.

Do sounds like the SWAT unit in US ya?!! ;-)

My S.W.A.T.S. stand for:
1. The principle of Service. We're in the business of providing good service. Our customers may be external or internal. We must be professional in our dealings and exhibit professionalism.

2. The principle of Win-win. We always have to think win-win for our customers as well as for our external consultants, and not forgetting ourself and our HQ folks..

3. The principle of Advisory. We play advisory role in the programme. We dont give solutions coz it's not our mandate. We guide. We dont lead.

4. The principle of Transparency. Whatever we do, it must be transparent, and able to withstand scrutiny.

5. The principle of Sustainable. Whatever processes we define or adopt, it must be sustainable and maintainable for the long haul. We avoid short term gain for long term loses..

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