The website looks cool and its offer attractive. But the email booking experience, even before the actual journey begins, was already a let down. Why? Coz when we made our booking, the reservation manager confirmed the wrong date and reassured us that the package included dinner. Then on the day we checked in, the reception said it's not part of the package. Subsequently, the reservation staff called us to reaffirm the dinner's not included. When we insisted the promise with proof of the email, she said she will call back, which she didn't.. even till we checked out and having to pay for our dinner.. Thru-out the whole incident, no manager engaged us.. and that's disappointing. ;-(
Overall Hotel design: Very good and inspiring.
Overall service staff: Average. But poor for the reservation manager. Dont bother to ask them questions. They dont seem to understand English or you.. This seems to be a problem in many local places.
Environment: Quiet. Peaceful. Suits me well.
Hotel Room: Nice, comfortable.
Re!Wine: Enjoyed our few hours of happy hour there. Well ambience. Ok waitress.
Re!Fill: Dinner food was so-so. Staff so-so. Wished the set dinner is also available in weekends.. so i can try their Nonya flair.. Breakfast buffet was so-so. The pricing is reasonable though.
Re!Fresh: This is less than satisfactory too. Spa? More like a two-bed massage parlor using Chinese technique. Didnt work for my wife and me..
Will i go back again? Probably will not stay overnite and forget abt the massage.. but may drop by for dinner followed by a drink.
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