Good service: it's all in the attitude

Was reading the Today newspaper 24 Dec 2007 and found the article on Good Service interesting..

Here're the key points:

1. We do not eat somewhere just because service is good but we may avoid a restaurant if the service is bad.

2. Good service is about knowledge and care-based. While we dont expect every service staff to know all products and in depth, we do expect certain level of assistance.. the extent of that knowledge can make or break the customers' experience.

3. Care is an attitude to a customer. It can be explained but cannot be trained. Corporate culture may play a role in customer care attitude but it's still up to the individual to exhibit that passion in serving..

4. You will know good service when you see it.. but you will definitely know when you dont.. ;-)