Change Management

Change Management - Focus on TCS: Teamwork, Communication & Strategy.

8 Steps:

1. Define present state
2. Define future state
3. Communicate need to change
4. Plan change
5. Motivate change
6. Implement change
7. Assess change
8. Maintain change

IT Change Management:

1. Requesting change
2. Assessing change
3. Authorizing change
4. Implementing change

notes: 

• Prevent unauthorized change, minimize disruption, coordinate build, test & implementation.
  
• Fair Process. Not just focus on outcome.
• Fair process is not consensus. But gives ideas a fair chance - is what drives decisions making.

3 Es Principles:

1. Engagement - involve individuals in decisions that affect them.
2. Explanation - explain to everyone why certain decisions were made, and to gain trust.
3. Expectation - once a decision made, managers state clearly the new rules, targets or instructions. Focus that they understood.

Communication Cycle:

• Awareness, Understanding, Buy-in & Ownership
• Channels, website, newsletter, change agents, roles, commitment curve, target audience, key stakeholders, set & manage expectations.